What is Play Unleashed?
Play Unleashed is our private, fully fenced, clean secure, 50,000 square foot off leash park areas. Each park is surrounded by 6' chain link with double gated entry to prevent any potential escape points. We have 4 parks, each of them with their own unique theme:
The Field of Dreams, is a wide-open park where dogs can run wild and free, perfect for chasing ball or frisbee.
The Enchanted Forest is full of winding trails that are perfect for sniffing and beautiful trees to run through.
Agility Adventureland has 22 custom made agility obstacles, including a large, stimulating maze that the dogs (and kids) just love!
Ken’s Meadow – Our newest park features a beautiful open meadow surrounded by large, majestic trees and winding trails.
What do I do when I arrive for my first park booking?
When you arrive, you can simply head towards your booked park. In each park there is a set of double gates, if the park is occupied there should be a clip at the bottom of the gate pin to indicate there’s someone inside. If not, head on in and use the occupied tag to clip onto the pin and let people know it’s occupied! Then just go enjoy your play session! We just ask that you vacate at the end of your booked time - sometimes it takes a bit of time to round up the pups so just keep that in mind so it doesn’t extend into the next client’s session. Please don't forget to take the occupied tag off the pin once you're done in the park.
We do ask that if clients are still in the park at your booked time, that you please approach them without your dogs. While all clients are required to leave at their scheduled departure time, we understand that sometimes time can get away on us. If this occurs, please ensure you approach the gate to let them know without your dogs present. Many of our clients have reactive dogs and this can create a dangerous situation. Dog to dog interactions outside of your booked party are not permitted for this reason.
Where do I park when I arrive?
We ask that you park only in the designated parking areas. Please refrain from driving on the grass or right up to the park gates. As we are on a septic system, there are hidden septic tanks and underground irrigation lines that can be damaged from vehicles parked outside of the designated area. Please refer to the map below for guidance.
What are the "Rules of Play"?
We require all park patrons to abide by the "Rules of Play". These rules are posted at the entrance to the facility as well as at each park entrance. To ensure the safety of all our guests, please adhere to the following rules. Contravention of rules may result in revocation of park privileges.
Only confirmed and paid customers permitted on property - absolutely no wandering property, buildings or park hopping
All dogs must be on leash in the parking lot
All dogs and guests are to remain in vehicles until the booked park time - no waiting at park gates permitted
Parking in designated parking areas only
Prior to entering the park, check your booking confirmation to ensure you have the correct park, date, time and location
Clean up after yourself and your pet - ensure all pet waste, garbage, treats and toys are removed. No digging permitted.
Guests must adhere to their booked park times and leave promptly at end of park time - no loitering in parking lot or property
No dog interactions are permitted - many dogs are reactive - give dogs and owners space to safely enter and exit the parks
Play Unleashed is a respectful, family friendly environment. Rude behaviour or foul language will not be tolerated
No smoking, vaping, drugs, alcohol, matches, lighters, sunflower seeds, tree climbing, branch breaking, damaging of property
Owners must provide proof of each dog's up to date core vaccinations, including Parvovirus and Distemper. Rabies and Bordetella/Kennel Cough is not required, but strongly recommended
What if someone arrives at the park while I'm there? Can parks be double booked?
For the safety of our clients, parks cannot be double booked in our online booking system. Please double check your booking confirmation to ensure that you have arrived at the correct day and time - the majority of the time, confusion around bookings is due to an error in the date and time booked. If someone is in the park during your booked time, please check your booking confirmation to ensure you're at the correct park at the correct time. If you are sure you're in the right spot at the right time, please politely ask them to do the same! Often these issues can be quickly resolved by both parties checking their confirmations. Whenever approaching other clients, please ensure that your dogs are not present, to avoid any dog to dog interactions. Keeping your dogs in your vehicle until you are ready to enter the park creates a safe environment for everyone and avoids issues with reactive dogs.
What vaccinations and waivers are required for my dog to enjoy the parks?
Our belief is that every dog should have the ability to run and play free as nature intended and we are proud to be able to offer this to you. It is our mission to provide not only a safe and secure place to play, but also a healthy one and that is why we have vaccination protocols for our guests. We require all dogs to be fully up to date with their core vaccinations, including Parvovirus and Distemper. Rabies and Bordetella/Kennel Cough is not required, but is strongly recommended. Titre testing is accepted as long as your pup is in good health and is regularly seen by your vet, however proof of a valid titre test must be presented prior to entering the parks. When booking the park, you will be required to provide current and valid vaccination records. You will also be required to sign an online waiver when booking the park.
What are the park rates and do you offer discount packages?
Half Hour Rates
Drop In Half Hour Park Pass: $18.76 +GST
10 Pass - Half Hour Park Passes: $168.19 +GST
30 Pass - Half Hour Park Passes: $450.12 + GST
One Hour Rates
Drop In 1 Hour Park Pass: $25.41 +GST
10 Pass - 1 Hour Park Passes: $228.69 +GST
30 Pass - 1 Hour Park Passes: $609.84 + GST
How do I book the parks?
All park bookings are done online. To set up your account and book the park please use our booking tool here. You will need to sign an online waiver and upload proof of your dog’s current vaccinations. Please note we do not have the ability to book or accept payment, waivers or vaccination records over the phone.
How and where do I upload vaccination documents?
At the top right-hand corner after you’ve logged in, there is a tab called “Documents” where you can upload your proof of vaccinations. It will be stored in your Mindbody account. Please remember to update your documents when your dog gets their routine vaccinations done.
I'm having trouble with the booking tool. How can I get help?
Head on over to our Booking Troubleshooting page! We have some helpful hints there to assist you with most issues. Most booking issues can be resolved by using our website instead of the Mindbody app to book.
I'm booking from a different time zone - how will this affect my booking?
Please remember, if you are on vacation and booking park times for your pet sitter, they will be made in your device time zone! This means that if you are in Hawaii, and you make the appointment for 1 pm on your device, there is a very good chance your pet sitter will show up 3 hours early for their appointment! For the safety of all our customers, our parks cannot be double booked - but if you have made an appointment in the wrong time zone, it may appear that way to your pet sitter if they show up at the wrong time. Your email confirmation will always include the correct time in MST.
If cancellation is necessary, we require that you cancel your booking as soon as possible. You are able to cancel 1 hour prior to your booking at the very latest. Your session will be refunded back as credit on your account, redeemable towards a future booking.
How can I reschedule/book my session?
In your account under your booking, you’ll see options to cancel your session. Your session will be refunded back as credit on your account. If you’re wanting to reschedule, you’ll first have to cancel your session then rebook. You can use the credit from your cancellation to book a park.
When I book the park, will there be other people and dogs in the park I have booked?
No, all our parks are private, when you book the space you have it all to yourself! We just ask that you are respectful of other guests as they enter/exit the parks, giving dogs and their people space to enter/exit safely.
What are the park hours?
We are open 365 days a year, however our hours are seasonal and dependent upon daylight hours.
Due to safety concerns, the parks are not open before dawn and after dark.
Do you provide waste bags?
We encourage you to bring your own waste bags, however we do have pet waste bags in each park. We ask that you ensure you pick up after your pets so everyone can enjoy a clean and safe environment. Each park has a picnic table, so grab a coffee and rest and relax in our park while your pup enjoys their own private off leash park time.
Can I have more than one dog in the park at a time?
You are welcome to have your friend and their pups join you in the park at no extra charge. Please note ALL dogs in the park must provide proof of vaccinations and additional guests must complete waivers. However, for large groups such as events, pre-approval is required. Please email firstname.lastname@example.org for further information and to book your event.
Do you have washroom facilities in the park?
Yes, we offer a porta-potty on site located in front of the building for your use.
Is smoking, vaping, alcohol, drugs, cannabis allowed in the parks?
No. Smoking, vaping, alcohol, drugs, cannabis are not permitted in any area of the property. In addition, climbing of trees or damaging property is forbidden. These activities will result in revocation of park privileges.
Do you provide water in the parks?
We do not provide water, so we encourage you to bring your own water.
How can I contact you?